Complaint Data to be displayed by IAs
Formats for investors’ complaints data to be disclosed monthly by IAs on their website/mobile application:
|Sr. No.||Received from||Pending at the end of last month||Received||Resolved*||Total Pending#||Pending complaints > 3 months||Average Resolution time^ (in days)|
|1.||Directly from Investors||0||0||0||0||0||0|
|4.||Other Sources (if any)||0||0||0||0||0||0|
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
|Sr.No.||Month||Carried forward from previous month||Received||Resolved*||Pending#|
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
|Sr. No.||Year||Carried forward from previous year||Received||Resolved*||Pending#|
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.