At Advent Financial, we are committed to providing top-notch best in class services and a delightful experience. However, we do realize that at times, in spite of best efforts and genuine intent, issues may arise. We would like to assure you that we are fully dedicated to addressing any concerns you may have in a timely and fair manner.

1. Policy Objective
Through this document, our objective is to establish a transparent and efficient mechanism to address any grievances, to ensure prompt and fair resolutions. This policy outlines how we handle Grievances with the following key principles:

Courtesy & Timeliness: All grievances will be treated courteously and resolved within stipulated timelines. In the event of a delay, the same shall be duly communicated to you along with the revised timeline.

Fairness & Impartiality: All grievances will be addressed without bias or prejudice. However, the following conditions have to be fulfilled for a grievance to be deemed admissible;

- Relevance of the Grievance: The grievance must be an expression of dissatisfaction related to the services provided by Advent Financial in its capacity as an Investment Advisor, specifically in connection with any transaction undertaken on behalf of the client.
- Valid Client Engagement: The grievance must be submitted by a client with a valid agreement with Advent Financial. General feedback, inquiries, or unrelated matters will not be considered grievances under this policy.
- Submission Channel: For a grievance to be entertained, it must be submitted through one of the specified channels listed below. Grievances submitted through any other means will not be considered.

2. Grievance Registration
You can raise your grievance through the following channels:

- Write to us at grievances@adventfa.com

- Alternatively, you may also contact the Principal Officer & Proprietor of Advent Financial, Mr. Rahul Agarwal, using any of the following:

Email rahul@adventfa.com
Phone +91 8910336611
Virtual Book a Meeting
In person 1704 Water Lily, Nahar Amrit Shakti, Chandivali, Mumbai 400 072, Maharashtra (India)
Find directions on Google Map

3. Grievance Resolution
We will endeavour to resolve all grievances within the following timeframes. However, the timeline could vary depending upon the exact nature of the grievance and the time and effort required for a proper resolution:

Investment Advisory related: 15-20 business days
Complex Cases (e.g. legal notices, third-party involvement, fraud, etc.): 30-60 business days, depending upon the complexity.